We want you to enjoy your purchases. If for any reason you are not happy and wish to send an item back, there are 3 ways to do so:-
1) Email us
Send an email to firstname.lastname@example.org
2) Call us
Telephone 01506 419167 and one of our colleagues will be happy to help
3) Pop into one of our showrooms
Visit us at either:-
LIVINGSTON: 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH
SELKIRK: Blackcock Mill, Dunsdale Road, Selkirk TD7 5EA
Only Items which are unworn can be exchanged / returned.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
We are unable to process refunds until after we have received the original goods back. If you have not been refunded after 14 days of returning an item, please contact us with a clear copy (photo or scanned image) of your Post Office receipt so we can investigate the matter.
How To Return An Item To Us
United Kingdom Returns
Re-use the original packaging if possible.
Send the item(s) back to us at the address below, we recommend using 2nd class Royal Mail recorded delivery to do this.
Guthrie Group Ltd, 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH.
Don’t forget to include the returns form!
E.U. and Rest of the World Returns
Our Returns Policy, above, also applies in full to our overseas customers. All we ask is that you pay for the return shipping to ensure that we receive the returned goods. If the goods you are returning are faulty, or sent in error we will refund your postage costs once we receive the returned goods.